Bienvenue Home LLC
Legal Information

Privacy Policy

Your privacy and the security of your personal health information is our top priority.

Last updated: January 2024

Company Information

Contact Information

(945) 337-6504
admin@bienvenuehomecare.com
1405 Woodpecker Ln
Mansfield, TX 76063
24/7 Emergency Support

Business Information

Company: Bienvenue Home Care

License: Licensed Healthcare Provider

Insurance: Fully Insured & Bonded

Service Area: Dallas-Fort Worth, TX and surrounding areas

HIPAA Compliance & Protected Health Information

Bienvenue Home Care is committed to protecting your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

  • Medical history and current health conditions
  • Medications and treatment plans
  • Emergency contact information
  • Insurance and billing information
  • Care preferences and special needs

How We Use Your Information

  • Providing and coordinating your healthcare services
  • Communicating with your healthcare providers
  • Processing insurance claims and billing
  • Emergency situations requiring immediate care
  • Quality improvement and staff training

Information Security

  • Encrypted storage and transmission of all PHI
  • Access controls limiting information to authorized personnel only
  • Regular security audits and staff training
  • Secure disposal of physical and electronic records
  • Business Associate Agreements with all vendors
Your Rights as a Patient

Under HIPAA, you have specific rights regarding your Protected Health Information:

Access Rights

  • Right to access your medical records
  • Right to request copies of your information
  • Right to request amendments to your records
  • Right to receive an accounting of disclosures

Privacy Rights

  • Right to request restrictions on use/disclosure
  • Right to request confidential communications
  • Right to file a complaint
  • Right to revoke authorization

To exercise your rights: Contact our Privacy Officer at (945) 337-6504 or email admin@bienvenuehomecare.com

SMS and Communication Consent

SMS Messaging

By providing your mobile phone number, you consent to receive text messages from Bienvenue Home LLC for:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments, follow-up care, or account status.

Opt-In Method

Opt-in to receive SMS messages from Bienvenue Home LLC can be done by submitting an online form on our website.

Opt-Out Instructions

You may opt out of SMS messages at any time by:

Help

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at:

Standard Messaging Disclosures

  • Message and data rates may apply.
  • Opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary

Additional Options: If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

Professional Liability & Insurance

Insurance Coverage

  • Professional liability insurance for all caregivers
  • General liability and property damage coverage
  • Workers' compensation insurance
  • Bonding for all employees with client access

Scope of Services

Our services are provided within the scope of our license and training. We do not provide:

  • Medical diagnosis or treatment
  • Prescription medication administration (unless licensed)
  • Services outside our scope of practice
  • Emergency medical services (call 911 for emergencies)

Client Responsibilities

  • Provide accurate medical and contact information
  • Maintain a safe environment for caregivers
  • Report changes in condition or care needs
  • Follow prescribed care plans and treatments
Website Data Collection

Information We Collect

  • Contact information from forms and inquiries
  • Website usage data and analytics
  • IP addresses and browser information
  • Cookies for website functionality

How We Use This Information

  • Responding to inquiries and service requests
  • Improving our website and services
  • Sending requested information and updates
  • Ensuring website security and functionality

Third-Party Services

We may use third-party services for:

  • Website analytics (Google Analytics)
  • Customer support chat services
  • Email marketing (with consent)
  • Payment processing (if applicable)

SMS Opt-In Information Sharing

Important: SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

Questions or Concerns?

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Phone:(945) 337-6504
Email:admin@bienvenuehomecare.com
Address:
1405 Woodpecker Ln
Mansfield, TX 76063